Customer Service For Services For Yelp Essay - 2248 Words

Customer Services for Yelp Shuo Yang California Lutheran University Customer Services for Yelp Introduction In 2004, former PayPal employees, Russel Simmons and Jeremy Stoppelman founded Yelp (Jeffrey, 2007). Then Yelp rapid grow up and become a famous worldwide enterprise as well as the largest local online reviews site of the American. Yelp mainly provides online services through Yelp.com and the Yelp mobile app. All Yelp users are not only customers but also reviewers. As a customer, you can search for a restaurant or hotel in Yelp, and you can see the location as well as a brief description provided by the users, who will be given the number of reviews star rating, usually those who are personally experienced consumer reviews of the merchant services.Besides local search, users can also use Yelp to find reservations and choose order pickup or delivery. As a reviewer, you can also give business in scoring Yelp site, submit comments for the business and exchange shopping experience with other customers. Now, Yelp appeals 142 million unique visitors per month and 57 million users reviews whose range covers restaurants, shopping centers, hotels, tourism and other areas of business (Griffith, 2011). In November 2011, Yelp submit an Initial Public Offering (IPO) to the Securities and Exchange Commission (SEC). On March 2, 2012, local review site Yelp (Nasdaq: YELP) began public listing successfully on the New York Stock Exchange (NYSE) (Douglas, 2011)Show MoreRelatedQuestions On Opportunities And Threats995 Words   |  4 Pages SWOT- Opportunities Threats Yelp as an online review engine has popularized among the US, Europe and several countries in Asia. It allows small business owners to enter their business information and advertise on its website, also let the customer browse and post the review for those small businesses. Through this SWOT analysis, we can have a clear understanding of Yelp s internal strength and weakness as well as the external opportunity and threat. Also, it will help to analyze what contributeRead MoreBattle Between Uber And Hillsborough Regulators Goes Public1302 Words   |  6 Pagesusing a smartphone app, where customers can pay by credit card directly. Recently, Uber was attacked by PTC. Since Uber does not meet the standards the agency requires of for-hire vehicles in the country which is related to public safety they insisted. PTC made an attempt to compromise with the ride-share companies by suggesting customers should charge at least $30 and order a ride at least a half-hour in advance. Customers who used Uber and were satisfied with this service sent emails to the officeRead MoreGood Consumer Service: Company of Choice1032 Words   |  5 Pagesbusiness the main key is to have good customer service. The standpoint for any salespersons is to how they present themselves in the company. Companies that show extremely good customer service will normally become the company of choice because with good customer service comes with more customers from other companies. With good service support it is the easiest route to success in building a strong company with custom relations. When a customer sees that good service is provided they will most likelyRead MoreHow Yelp Has Impacted Business1412 Words   |  6 PagesYelp is a popular crowd-sourced local business review and social networking site. This paper aims to find out about how Yelp has impacted business’s. In my research I have found that Yelp impacts business’s positively and negatively. Consumers are becoming more familiar with online review sites like yelp, therefore putting more trust into them. These reviews are influencing potential new customers in the market. Positive reviews are associated with generating more profit and revenue. Read MoreBackground: Founded by Nina and Tim Zagat, Zagat is a firm that collects and compares the ratings1000 Words   |  4 Pagessuch as Yelp Zagat finally collaborated with Google and became free to users. Zagat integrated their mobile, and website with Google maps and search engines. Zagat e-business model is content provider where people review places and deliver this material to others. The way Zagat makes money is through an affiliate revenue model, since it connects people to organizations. They have two types of e-commerce, which are Consumer-to-Consumer (C2C) and Business-to-Consumer (B2C). C2C since customers are theRead MoreYelp And The 2016 Travel Booking Landscape1475 Words   |  6 PagesYelp the 2016 Travel Booking Landscape Yelp BI Predictions About the 2016 Travel-Booking Landscape Handicapping the vast travel-booking industry s trends, mergers, startups and investment opportunities presents serious prognosticating challenges, but Yelp s high-profile problems bring some clear insights to the process. Predictions about Yelp are consequential for investors, business forecasters and hospitality stakeholders because Yelp is a major Internet presence and driving force in hospitalityRead MoreThe Impact Of Social Media On Marketing1340 Words   |  6 Pagesmarketers had no interaction with their customers. The marketers would simply throw advertisements in the face of the consumers. This strategy would result in short-term results and give businesses no true way to measure their work. Social media gave marketers an inexpensive way to advertise that interacted with customers and measured the effectiveness of an advertisement. This however meant marketing no longer consisted of a one-sided relationship with customers. Marketers had to sail into the unchartedRead MoreEx treme Body Auto Care1596 Words   |  7 Pagesdetailed attention to customer service and quality. †¢ Maintain a presence in the local community, automotive shows, automotive racing tracks, and local events. †¢ Maintain quality standards throughout all business operations. †¢ Use all creative marketing aspects to keep customers in tune with our company. †¢ Maintain all media and social media marketing by providing weekly, monthly specials and car shows. †¢ Encourage an open door policy for all employees, vendors, and customers to provide any feedbackRead MoreShould Organizations Fear Websites Where Consumers Post Negative Or The Messages About Products Or Services?797 Words   |  4 PagesShould organizations fear websites where consumers post negative or uncomplimentary messages about products or services? I would not use the word fear; however, organizations - and consumers - should be cognizant of such websites and the impact that the sites can have on any type of business. Give an example of a corporate website where negative and/or uncomplimentary messages have been posted. The importance of relying on scholarly - peer reviewed - articles and journals become clearer withRead MoreMobile Phones : The First Form Of Communication1565 Words   |  7 PagesIntroduction - Cory Paradis As cellphones have advanced, methods of communication beyond the standard phonecall have appeared on the devices as well, such as email support and SMS (Short Message Service, colloquially known as texting). With the introduction and increased proliferation of smartphones, defined by the Oxford Dictionary as mobile phones [...] with an operating system capable of running downloaded applications[1], an even greater variety of communication methods have developed using